Businesses run on Baseline.
Your people should be doing their jobs, not fighting the technology.
Baseline replaces the mix of logins, computers, file systems, and support vendors with one Microsoft 365 setup that we build and run for you. Every employee gets one company sign-in. Every company computer is set up the same way. Email, files, calendars, and Teams work together. Help starts in one place.
In 30 minutes, we will map how your company works today, show what Baseline would change, and outline the clearest path forward.
- Microsoft 365 licensing included
- Predictable per-employee pricing
- One managed Microsoft setup
Start where you are
Three moments from a week you have already had.
“The new person starts Monday.”
You were told on Thursday. A computer from somewhere, an email address from someone, access from whoever set it up last time. A skilled hire spends their first days waiting, and nobody remembers deciding that was acceptable.
See how hiring works for a manager“This keeps happening.”
The same problem, the third time. Everyone just knows to restart it. Somebody loses an afternoon to a printer, the note with the password is still under the keyboard, and the workaround quietly became the culture.
See the week from an employee’s desk“Did anyone actually shut off their access?”
Somebody left three weeks ago. The laptop came back. You are still not certain what is open in their name, and there is no single place that would tell you.
See what changes on a standardWhy it feels normal
Most small-business IT was never designed. It accumulated.
Nobody decided this. It arrived one reasonable purchase at a time.
Nobody decided to build a mess. One person bought Dropbox. Another needed Slack. A server stayed because migration felt risky. A local admin account solved a problem once. Each decision was reasonable. Together, they became a system no one can explain.
- Consumer computers bought one at a time, each set up a little differently.
- Local logins that nobody can recover, audit, or remove.
- Files spread across personal drives, an old server, and two storage services.
- Overlapping subscriptions that duplicate what you already pay Microsoft for.
- Security products added one vendor at a time, with no single owner.
What it actually costs
Every workaround adds an exception, a bill, and one more way for work to stop. The visible cost is the invoice. The larger cost is employee time: interruptions, duplicate communication, and the coordination your managers absorb.
Left alone long enough, it becomes an expensive renovation. By then your people have adapted to the bad process, and they resist the fix.
Recurring support is a symptom, not the problem. The problem is that the friction stopped being visible once it became routine.
The idea behind all of it
What we mean by a standard.
- Every employee gets one company sign-in.
- Every company computer follows the same basic setup.
- Email, files, calendars, and Teams work together.
- Hiring, departures, software changes, and support follow one clear process.
No more one-off logins, one-off computers, or one-off fixes. That is what Baseline means by a standard.
The change
Two very different services are both called IT support.
Most IT companies try to support whatever mix of tools and computers you already have. Baseline takes a different approach. We simplify the mix first, then manage one consistent setup. Fewer products. Fewer exceptions. Fewer reasons for anyone to ask for help.
| Traditional IT support | Baseline |
|---|---|
| Supports the mix of tools and computers you already have | Simplifies the mix, then manages one consistent setup |
| Adds products when a new gap appears | Uses one connected Microsoft setup as the default |
| Price grows with devices, products, and exceptions | Price is based on employees and a defined service |
| Fixes problems as they appear | Removes recurring causes where possible |
How it works
Four parts of work, made consistent.
Baseline makes four parts of work consistent: people, computers, company work, and support. The value is not one feature. The value is that the parts stop fighting each other.
People
One company sign-in for every employee, one place to grant access, and one place to shut it off.
How sign-in worksComputers
Every company computer uses the same basic Windows setup and security rules.
How computers workWork
Email, files, meetings, calendars, and Microsoft apps work together.
How email and files workSupport
Employees ask for help in one place, and Baseline tracks the request.
How support works
Security
Security that arrives already turned on.
Most small businesses already pay for powerful security tools. The problem is that nobody fully sets them up, or keeps every computer consistent. Baseline does.
- Microsoft Defender protection and endpoint detection and response, or EDR, on supported company computers
- Microsoft Defender for Office 365 checks email links and attachments for phishing and malware
- Web filtering can block selected categories of risky sites
- BitLocker encrypts the computer drive
- Windows Firewall settings are turned on and managed
- Desktop, Documents, and Pictures are automatically saved to OneDrive
When a supported computer joins Baseline, the settings are delivered automatically. Employees do not have to install them, configure them, or remember to keep them running.
The same week, again
Now run that week on a standard.
Problems will still happen. The difference is that fewer problems come from every employee, computer, and account being set up differently.
- Sign-in problems become less common, and recovery follows a defined path. A passkey lives on a device the person already has, and a manager can start a reset from the portal.
- Duplicate tools can be retired because the Microsoft setup has a defined role, and the subscriptions that overlapped it come off the bill on a schedule you agree to.
- Recurring problems are addressed by changing the setup, not by getting faster at restarting the symptom.
- Access removal has one place and one moment. A manager removes the person in the portal and can follow offboarding through to completion.
- Support follows one path inside Teams, with published hours and response targets.
- New employees follow a guided sign-in and computer setup before their first day, so day one is work rather than waiting.
- Company work stays in managed cloud locations, so a broken computer is not automatically a data-recovery crisis.
- Growth stops requiring a renovation. The tenth hire and the fiftieth follow the same process, because there is only one process.
Your office manager’s version of this story
The Thursday hire, the access nobody is certain about, and the second job they were never given tools for.
Read the manager’s storyYour newest hire’s version of this story
The not-ready first day, the note under the keyboard, and the week that belongs to their actual job again.
Read the employee’s storyGetting there
The move is a planned project, not a weekend surprise.
See the current setup clearly
We make a clear list of who works there, what computers they use, where files live, what apps matter, and which old systems people still depend on. Costs and timing are agreed before anyone signs.
Build clean and move deliberately
Baseline builds the new Microsoft setup first. People, email, files, and computers move in planned stages. Every new customer gets a new Microsoft 365 setup rather than a conversion of the old one.
Run on the standard
Hiring, access, computers, teamwork, security, and support all follow one process. Old tools come off only after the replacement is ready and the timing is agreed.
The stages, the responsibility split, and the published charges are on the migration page.
A clear standard. A predictable price.
One predictable price for each kind of employee.
Baseline works best for companies ready to standardize sign-in, Windows computers, and Microsoft 365. We guide the change, agree the timeline before work begins, and publish the complete requirements on the Pricing and Fit Check pages.
$45per user per month
For any employee who uses a computer. Microsoft 365 Business Premium license included.
$25per user per month
For a mobile or labor employee who does not use a computer. Microsoft 365 F3 license included.
Annual commitment, paid monthly. Email, contacts, and calendar migration is included with a new annual subscription; moving shared company files is $0.99 per GB; other technical work is not included in the monthly price but is still something Baseline support will take on, billed at $95 per hour in 15-minute increments.
Fit
Built for companies ready to simplify.
- You are willing to use Microsoft 365 as the main place for company email, files, calendars, meetings, and sign-in.
- You are willing to replace company computers that are too old for the required version of Windows.
- You are comfortable letting Baseline manage the master Microsoft settings while you are a customer.
- You are willing to retire duplicate tools once the new setup is ready.
- Your company can use remote support during Baseline’s published business hours.
Have a physical office server, a special machine, or an older program your business cannot run without? The five-minute fit check will show you what to bring to the first conversation.
July 2026 Baseline operating data
1.6
support requests per employee per year
6
minutes of technician time per request
In July 2026, Baseline customers created relatively few support requests. Most needed only a small amount of technician work, because common changes and recurring problems had already been made consistent or automated.
Combined support numbers from all Baseline customers for July 2026. These are rates from a single month, not a result promised to any individual company.
The next step
Stop adding bandages.
See what it would take to run your business on one managed standard.
In 30 minutes, we will map how your company works today, show what Baseline would change, and outline the clearest path forward.